After-sales service has always been a key issue that many customers worry about, but for Fengwei, our partners know that Fengwei is a company that pays great attention to its reputation and product quality, and many customers think that this is a service. A company, because Fengwei has always been adhering to the principle of customer first, customer satisfaction is Fengwei’s pursuit.
Fengwei's after-sales service has several modules: product installation, provision of components or spare parts, troubleshooting, product training, etc. Fengwei Machinery is dedicated to the professional manufacturing of integrated production lines such as wind tower production lines, H Beam Welding Line, Box Girder production line, etc. The company's products include Welding Rotator, Welding Positioner, Welding Manipulator, Steel Structure Machines, etc. Depending on the product, the corresponding service will basically be slightly different, but roughly the service content of the product is still the same.
Fengwei provides online guidance for products and offline on-site installation. Due to the impact of the epidemic, some countries may not be able to carry out on-site installation, but we will take the most suitable method so that the use of the machine will not delay your production.
Due to the diversification of products, the different models or types of products used, the difficulty of operation is different, so product training is essential, we provide online video, atlas, telephone, voice and other ways to answer, as well as offline site For training, Fengwei Machinery will choose the most suitable and efficient way to let customers start quickly.
Product spare parts and consumables are available at any time
Unconventional use or long-term use of the machine, generally speaking, there will be more or less wear and tear on the product. The degree of wear generally depends on the actual conditions of use, and Fengwei Machinery provides original spare parts to protect the system and spare parts or The consumables can be perfectly connected to ensure the integrity of the accuracy during the use of the factory. Fengwei Machinery provides such spare parts at any time.
Wuxi Fengwei has a professional team of engineers. These people are in this field and have spent nearly 20 years with Fengwei. Of course, there are also some fresh technical talents that have been introduced. Within the guaranteed time, Fengwei It can achieve 7*24 hours quick response, and according to the problems raised by customers, the corresponding team will be established as soon as possible to solve problems for customers in a timely and efficient manner.
The above four major areas are Fengwei's regular after-sales service. Special products will also design different response plans according to different conditions, but there is one thing to ensure that Fengwei can achieve rapid response no matter what the situation is. Solve the problem.